Simulator FAQ

.

<- Back to main Simulator page

.
Can I bring my own clubs?
Yes, we encourage players to bring their own clubs.  We do ask however that your clubfaces are clean and in good condition.
 
Do I use your golf balls or can I bring my own?
Players must use our regulation simulator golf balls in order for the system to acurately compute ball speed, spin axis, backspin rpm, and sidespin rpm.
 
Can I use my own tees?
Our playing surface has an adjustable tee already installed.  Players can adjust the height of the tee to suit their needs for their drivers and irons.
 
Can I wear outdoor footwear in the facility?
Outdoor footwear in the facility is not allowed.  Players must bring a clean pair of golf shoes or running shoes.
 
Can I bring my own food and beverage into the facility?
Yes, you can bring your own food and drink into the facility as long as your are neat and respectful. Please, no alcohol allowed.  However, we do ask that food and drinks are kept away from the simulator playing green and computer system. 
 
Do you have club rental available as well?
We do have some standard range clubs available at no cost if you are unable to bring your own. 
 
How long does it take to play 18 Holes on one of your PGA TOUR Simulators?
We say it takes approximately an hour for an individual player to play 18 holes.  So, if you have more than one player you would probably want to book an additional hour for each player in your group.  For example, a foursome would normally book four hours of playing time.  Or, it takes approximately an hour for two players to play 9 holes. 
 
How far in advance should I book a tee time?
Just like at your favorite golf course, we tend to be busier evenings and weekends.  Consequently, we do recommend booking your tee time 5-7 days in advance in order to secure a tee time.  
 
What if I want to reserve a Tee Time for the current day?
For anyone looking to find available time that day, we now allow you to book online. Please note, our online scheduler only allows day-of booking 2 hours or more in advance of the desired Tee Time. You are also welcome to call or walk-in, but we can’t guarantee there will be an opening. 
 
How do you charge to play a round of golf at in the Simulator?
We have an hourly rate available for players based on the day of the week and time of day.  We don’t charge on a per person basis.  Rates are based strictly on the number of hours that you reserve the room for.  We require a $38 deposit when booking online.  The remaining balance (if any) is due on the day of your reservation. 
 
Do I pay for the amount of time that I reserved, or only the time that I use?
Due to the fact that most tee times are in high demand and in order to discourage people from booking longer sessions than required, players will be charged for the time that was reserved, regardless of the actual time used.  In order to not be charged you must call at least 24 hours in advance to change or cancel your reservation.
 
Is the facility available for full facility rentals?
We do offer full facility rentals for a variety of different ocasions including, birthdays, corporate functions and special events.  Call or Email us for more information: 413-586-2311  -or- info@wmassfamilygolf.com
 
How much notice do I need to provide in order to cancel a tee time?
Cancellations must be made at least 24 hours in advance to receive a full deposit refund. 48 hours notice is prefered.
 
Do I need to arrive a few minutes early?
Player should arrive at least 15 minutes early in order to provide you with enough time to choose a course, get changed and get ready for your tee time.  We want all players to be able to get their round started on time.
 
Can children use the simulators as well?
Children under the age of 16 can use our simulators, however, we ask that they are accompanied by an adult at all times.
.